Common causes of errors (500/404 errors)

The first place to look if you're seeing 500 errors is the Apache (or Nginx) error log. You should see the reason for the error logged there. Below are some common problems that might cause a 500 error, or a 404 error.

Missing .htaccess

A common problem when uploading the Bugify files to your server via FTP from a Windows machine is the .htaccess file gets left out. This often results in a 500 error being logged to the Apache error log.

Please ensure the ./public/.htaccess file is copied over to your server.

mod_rewrite or "AllowOverride None"

Bugify uses a .htaccess file to define the rewrite rules for the site. If the Apache virtual host config for the site is set to AllowOverride None the .htaccess file will be ignored. Please change the setting to AllowOverride All

Please also ensure that mod_rewrite is installed/enabled on your server. It is usually enabled, but if you're having trouble, trying checking phpinfo(); and see if it's listed there.

open_basedir restriction

If you're running Bugify on its own domain (recommended), most of the files are kept outside the web root so they aren't publicly accessible. If you're seeing errors in the error log similar to open_basedir restriction in effect, your server might be set to restrict your website from accessing any files that aren't in the publicly accessible folder. In this case, you will need to change the open_basedir path to allow Bugify to use its files that are stored outside the web root. For example, if your site is stored at /var/www/ the open_basedir path might need to be changed to /var/www/
This is not a very common problem so make sure you check your error logs before making any changes to open_basedir


Some server setups require you to add the following to your .htaccess file:

RewriteBase /

403 errors on Mac OS X

After unzipping the Bugify files on a Mac, you generally need to change the file permissions and ownership using the following commands. Note that in the commands below bugify refers to the folder created when unzipping - so beneath that folder would be the application, library etc folders.

chown -R _www bugify
chmod -R 755 bugify