Errors after Ubuntu update.

tim's Avatar

tim

02 Oct, 2014 02:56 PM

We let Ubuntu (14.04) update itself because we thought it important to get the Bash fixes. After this at the next Bugufy login I got a 500 error because "MySQL had gone away during the query". The system seemed to recover and I was able to use it, but a backup of the MySQL database then failed. The MySQL error log mentioned corruption and that a reboot might help: and indeed it did, since I was able to log back in with no errors, and complete a full backup of our Bugify database. I thought everything was fixed.

Today, however, we are back to getting a 500 on login, with MySQL errors 2006 and 2013 as before. But the MySQL errors make no mention of our Bugify database. Bugify is now asking me to update to the beta release I updated to a couple of weeks ago when I click 'start over'. Is anything likely to have been updated by Ubuntu to make it incompatible with Bugify? Maybe it is time to restore the whole VM from a backup before the bugify update.

  1. 1 Posted by Robert Kern on 02 Oct, 2014 06:09 PM

    Robert Kern's Avatar

    Hi Tim,

    We use the latest Ubuntu 14.04 (always with the latest Ubuntu updates) for
    both production and dev and haven't come across any issues like that. The
    latest version of Bugify has support for PHP 5.6 but I think the beta
    version you had already installed also included support for PHP 5.6.

    Usually those sorts of errors mean one of the tables in MySQL are corrupt.
    I would recommend running repair table on all the Bugify tables and see if
    that fixes it http://dev.mysql.com/doc/refman/5.5/en/repair-table.html

    Thanks,

    Robert

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